Service Support
Customized brand exclusive lightboxes, logos, etc Brand one-stop customization

General

Q:  I would like to get a quote, what do I need to send you? 2024-12-04 18:01:39.584
A:

Three things are necessary for us to give you a quote:
1. Drawing or picture of your sign (ideally a vector drawing such as eps. cdr. dwg. etc).
2. The size of your sign.
3. The light effect (front lit, side lit, back lit or a combination of those?) Or you can choose the type from our catalog.
We will send you a quotation within 24 hours after having those information.
If you are unsure of your project specifications , get in touch with us and we will be happy to discuss the details with you!

Q:  Where are you located? 2024-12-04 18:01:05.728
A:

Our office and factory address is in Guangzhou, South of China, very near from Shenzhen and Hong Kong.

Design

Q:  What kind of format of my logo works best? 2024-12-04 18:02:02.093
A:

We prefer a vector format design file with all fonts and objects converted to “curves” or “paths”, if possible.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.

Q:  Can I use a custom font? 2024-12-04 18:01:53.048
A:

Yes, you can use the custom font for your signage. Please send us the fonts file you need.

Quote

Q:  What is the validity period for quotation? 2024-12-04 18:02:52.268
A:

Considering the fluctuation of exchange rate, raw material price and labor cost, our quotation is usually valid for 30 days.

Q:  Do you have wholesale price for signs company? 2024-12-04 18:02:43.468
A:

Sorry we do not have the wholesale price, we treat all our customers equally and we will do our best to provide each customer with a reasonable price.
Though we do not have the wholesale price, we offer a realistic discount for each order.

Payment

Q:  I have found a lower price for the same product. Will you match it? 2024-12-04 18:02:24.181
A:

Well, you always can find a supplier with lower price, but mostly when you pay cheap then you will get the cheap.
We are not the best choice if you only want to find a lower price, but we are the best signage supplier with good quality, good service with reasonable price.
Our signage products worth every penny you pay. You only can realize the difference when you the cheap and nasty signage products in your hand, sometimes even after a terrible experience, then it would be too late, you waste the money and time already.
However, we have built our reputation on quality and will keep it that way.

Q:  When can I get the quote? 2024-12-04 18:02:14.428
A:

We are very proud to provide you with a timely and professional customize signs service.
Under normal circumstances you will receive our sales reply within one business day.
If it is a big signage case, such like have dozens of different signage item, it might need 2~3 business days or even longer, but we will try our best to give you the price soon.

Production

Q:  Can I change the order during the production? 2024-12-04 18:03:19.648
A:

This cannot be done by default, as this will affect our production plan.
In special cases, after you have paid the losses, we can produce according to the new plan.

Q:  Would you support the proof when you finish production? 2024-12-04 18:03:06.822
A:

Yes, we will take photos for the final signage and send to you for your confirmation.
And we will ship the final signage to you only after receiving your confirmation.

Shipping

Q:  How do your products ship? 2024-12-04 18:04:00.074
A:

We use the DHL door to door delivery by default, also use the FedEx, UPS, and TNT etc.
Once your signage ships, we will send you the waybill number so that you can track the cargo.

Q:  I’m not living in China, can I receive the signs? 2024-12-04 18:03:52.282
A:

Yes, we use the DHL door to door delivery by default, they will deliver the signage for you.

Installation

Q:  What documents would you provide for the installation? 2024-12-04 18:04:29.755
A:

We will provide:
1:1 layout template;
wiring diagram;
installation notes.

Q:  Do you offer installation services? 2024-12-04 18:04:18.974
A:

We are signage manufacturers in China, do not have any office out of China, so very sorry if the installation job is out of China we can’t finish it.
But we do have some business partner in USA, Canada, Australia and Europe, if you can’t find the installer, we will try to help you to find one.

After-sales

Q:  How about your warranty policy? 2024-12-04 18:04:53.116
A:

We provide one year free replacement to non-human damaged signs.
We will produce and ship to customers for free.

Q:  What accessories would you provide for the installation? 2024-12-04 18:04:40.341
A:

We will provide:
stud bolts & washers & nuts.

Contact Us

Address

No. 6 Nanshui Heng 1st Road, Fengyong , Shuizhen, Nanhai LiShui, Foshan, Guangdong, China

Telephone

WhatsApp